Contact Us

Our support team is available 24/7 to assist you with anything you need - from account questions to safety concerns.

How to Reach Us

Email Support

[email protected]

We respond to every email within 24 hours. Include your username for faster resolution.

Live Chat

Available 24/7 on every page

Click the chat icon in the bottom-right corner of any page for instant help from our team.

Response Time

Average: under 4 hours

Safety-related concerns receive priority handling and are addressed within 1 hour.

About Our Support Team

Our dedicated support team consists of multilingual specialists with deep expertise in cross-cultural dating and international relationships. Every team member is trained in platform safety protocols, cultural sensitivity, and relationship privacy best practices. Whether you have a question about your account, need guidance on using video chat features, or want to report suspicious behavior, our agents are ready to help with empathy and professionalism.

We understand that navigating an international dating platform can raise unique questions - from K-1 visa processes to overcoming language barriers. Our team is here to make your experience smooth, safe, and rewarding. Your privacy is always protected - we never share your conversations or personal details with anyone outside our support team.

Pro Tip

When contacting support, include your registered email address and a brief description of your issue. This helps us resolve your request up to 3x faster than inquiries without account details.

Quick Answers to Common Support Questions

How do I reset my password?

Click "Forgot Password" on the login page, enter your registered email, and follow the reset link sent to your inbox. The link expires after 30 minutes for your security. If you don't receive the email, check your spam folder or contact support.

How do I delete my account?

Navigate to Settings > Account > Delete Account and confirm your decision. Alternatively, email [email protected] with the subject line "Account Deletion Request." We process all deletion requests within 48 hours per our Privacy Policy.

How do I report a suspicious user?

Open the user's profile and tap the three-dot menu, then select "Report User." Choose the reason for your report and submit. Our safety team reviews every report within 1 hour. You can also email safety concerns directly to support. Learn more about staying safe on our Dating Safety page.

How do I purchase or manage credits?

Go to Settings > Credits > Buy Credits to view available packages. All payments are processed securely with SSL encryption. If you experience a billing issue, contact support with your transaction ID and we'll resolve it within 24 hours. Our 14-day refund policy applies to all purchases.